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Return Policy

 

請各位貴客在收到包裹後,請您仔細檢查您的貨物是否出現破損/漏/發錯貨發等異常情況,沒有問題的商品不接受退貨。

 

如果您需要申請退貨,請貴賣家在收到包裹後的五日內將發貨清單、破損證明分別拍照,發送至musclenutritionhk@gmail.com  +852 52862116 們收到您的資料後會盡快為您核實情況,確定符合退貨條件後將聯繫您寄回包裹。如賣家在五天日後才申請退貨,公司將不會附上任何責任。

 

特别說明以下情况不予退貨:

 

1)網頁商品圖片及信息僅供參考,因拍攝燈光及不同顯示器色差等問題可能造成實物與網頁宣傳圖片存在色差,不屬於質量問題,不予退貨;

 

2)運動補充品及保健品過敏不屬於質量問題,不予退貨;

 

3)個人原因導致的商品損壞不予退貨;

 

4)由於顧客個人能力或使用環境與商品屬性存在差異而產生的顧客誤報退貨原因,不予退貨;

 

4 當貨物已開封或享用,不予退貨;

 

For customers thatwish to make a claim relating on products that have been damaged duringtransport, incorrect goods received, missing goods or other faults, we adviseyou politely to make claims within 5 days after receiving your goods.

We do apologise that any claims that are made after 5days will not be accepted.

 

 To make your claimwe would like you to contact us through our email musclenutritionhk@gmail.com orthrough whatsapp +852 52862116, by simply providing us your name and abrief description of the faulty item that you ordered, attaching some clearpictures of any damaged or incorrect items.

 

  • Once the items has fulfilledone of the reasons, we will organize for a resend of a brand new item or thecorrect item, depending what the problem was.
  • It is always the customersresponsibility to review the goods received prior to their opening. Goodsreceived, even in the event of incorrect supply, shall only be accepted backfor re-supply, if the goods are unopened & in their original condition.
  • Returns are only valid forincorrect items, damaged goods and out of date products. We do apologise, butwe cannot issue refunds for issues with tastes or withlack of results.